Mexico City, Mexico

Ana L.

Multilingual customer-support agents

Open to offersRemote onlyCohort · Technical

Skills

ClaudeChatGPTTypeScriptPostgresn8n

Type of work

agent buildingRAG

Bio

Builds support agents for products with users across 5+ languages. Cares about handoff to human agents being graceful, which most builders neglect. Fluent in Spanish, English, Portuguese.

Currently · Independent

Portfolio

2 items

Video

Trilingual agent in production

Recorded calls (anonymized) of the agent handling EN/ES/PT.

PDF

Handoff playbook

When and how to hand off to a human.

Video intro

References

“Cut our average response time in half without making our CSAT drop.”
— Rafael Souza · Head of CX · Verified by Eduba